The Department Store
335-337 The Parade
Beachtown
Auckland 1111
Ph: 09 889 8899
Email: thedepartmentstore@email.com.nz
Web: thedepartmentstore.com.nz
Jack Simpson
jacksampson@email.com.nz
6 May 2016
Re: Customer Complaint
Dear Mr. Simpson,
I received an email from you regarding bad customer service in our store on 6th May 2016. I am very sorry you have experienced this kind of behaviour in our store. I personally talked to the employee (Max) and gave him a warning. Max also apologised as he was having a very stressful day at that time, and promised that it will never happen again.
He has completed customer service training to make sure that this kind of behaviour will never occur again in our store.
In return, I offer you this $50 voucher which you can spend in any department of our store.
Sincerely,
Rebecca Smith
Manager - Footwear
The Department Store
Kia ora Lindley
ReplyDeleteThe format of your letter is excellent. It looks professional, and the information is clearly presented.
Include the full year in the date.
In the introduction, begin by writing that you have received his email, before you apologise.
Everything else is great. Your punctuation and grammar are flawless. Your tone and vocab are appropriate to audience and purpose.
Great job :)