Response to a Complaint - English

The Department Store

335-337 The Parade

Beachtown 

Auckland 1111

Ph: 09 889 8899

Email: thedepartmentstore@email.com.nz

Web: thedepartmentstore.com.nz

Jack Simpson 

jacksampson@email.com.nz

6 May 2016

Re: Customer Complaint

Dear Mr. Simpson,

I received an email from you regarding bad customer service in our store on 6th May 2016. I am very sorry you have experienced this kind of behaviour in our store. I personally talked to the employee (Max) and gave him a warning. Max also apologised as he was having a very stressful day at that time, and promised that it will never happen again. 

He has completed customer service training to make sure that this kind of behaviour will never occur again in our store. 

In return, I offer you this $50 voucher which you can spend in any department of our store.    

Sincerely,

Rebecca Smith

Manager - Footwear

The Department Store

Current Art Progress

At this time of the year, I am close to finishing my starting pieces for my board. I planned out everything that I'm going to paint for my first board and I'm hoping to finish painting them over the holidays. I have three almost done pieces, I just need to add more details but I'm thinking of doing the fourth one first then the details. I admit my progress is really slow and it's probably because I'm new to the type of painting I'm currently doing or probably just laziness or both.

Here are the paintings I started and the layout of my board 1: