Newsletter Practice (external) - English

 Stanley Organics Ltd.

Reduce Plastic Waste Scheme

Dear [customer / supplier name],

 

Plastic waste has been a concern for many years in our environment. This is why we want to put a stop on putting plastic waste into our landfills. Plastic takes a very long time to decompose and it kills the nutrients of the soil. That's why we are encouraging our fellow customers and suppliers to take part in our new scheme. 

We aim to change our customer's way when buying everyday products by: 

• Using hessian bags that are flax and hemp fibers made instead of plastic bags. This can be earned for free for the first time when purchasing over $50. Recycled cardboard boxes will also be provided and an extra hand for carrying them to your vehicles. 

• Changing our liquid system and they can now be refilled in our new 'fill your own' containers. There will be a 5% discount if you bring your own container.
  

• Providing reusable waxed cotton bags to keep fruits and vegetables fresh. This can be found anywhere in Fruits and Vege's section or at any counter for $0.20c. 

We look forward to working together with our fellow customers and suppliers to reduce and eliminate plastic waste in our community. 

Kind regards, 

George Michael

Customer Service Manager

Sets of Instruction letter (internal) - English

From: Meg Mckenzie

To: Staff members

CC: Office Manager

Date: 4 August 2020

Subject: Fire drill rule

Good afternoon everyone, 

This is an email regarding a set of instructions about what to do if there's a fire drill. As most of you didn't know what to do or where to go in the last emergency drill. Everyone must follow all the list of instructions below. 

• First, all fire exit must be clear at all times.
• Everyone must leave the building immediately and leave everything
• Go straight to the main car park and don't go anywhere else or return to the building
• Check if everyone is out
• Wait until instructed to go back.

These are safety precautions for everyone to follow. As soon as the alarm goes off, everyone should follow these rules to prevent further accidents. If you have any questions, email me at megmckenzie@workplace.co.nz or just see me at my office beside the manager's office.

Thanks, 

Meg McKenzie

Assistant Manager

Practice Review

Recycling Programme 
Review

To: Jenny McCabe

From: Harry Quin

Date: 31 July 2020

Re: Update on the new recycling program

This is just a quick heads up with what's going on to the new recycling system. Everyone seems to be following the rule of separating their trash, even though it still confuses some staff members. The only problem with the new system is that the rubbish tends to smell if not emptied.  I think this problem can be resolved by having someone to empty the bins every week unless they are full. 

Harry Quin

Recycling Leader

Response to a Complaint - English

The Department Store

335-337 The Parade

Beachtown 

Auckland 1111

Ph: 09 889 8899

Email: thedepartmentstore@email.com.nz

Web: thedepartmentstore.com.nz

Jack Simpson 

jacksampson@email.com.nz

6 May 2016

Re: Customer Complaint

Dear Mr. Simpson,

I received an email from you regarding bad customer service in our store on 6th May 2016. I am very sorry you have experienced this kind of behaviour in our store. I personally talked to the employee (Max) and gave him a warning. Max also apologised as he was having a very stressful day at that time, and promised that it will never happen again. 

He has completed customer service training to make sure that this kind of behaviour will never occur again in our store. 

In return, I offer you this $50 voucher which you can spend in any department of our store.    

Sincerely,

Rebecca Smith

Manager - Footwear

The Department Store

Current Art Progress

At this time of the year, I am close to finishing my starting pieces for my board. I planned out everything that I'm going to paint for my first board and I'm hoping to finish painting them over the holidays. I have three almost done pieces, I just need to add more details but I'm thinking of doing the fourth one first then the details. I admit my progress is really slow and it's probably because I'm new to the type of painting I'm currently doing or probably just laziness or both.

Here are the paintings I started and the layout of my board 1:

Cityscape artists art-work